We appreciate your trust when ordering products on BabyHub. Do đó, BabyHub's after-sales policy is built on a commitment to protecting consumer rights so that you can shop with peace of mind and experience the best service..

We guarantee that products sold on BabyHub are new and fresh 100% genuine. In rare cases, The product you received is defective, damaged, BabyHub is committed to protecting you with our return policy.

1. Product return period

Thời gian	Defective Products (From the Seller's side)	Defective Products (From the Customer side)	Defective Products (From the shipping unit)
01 – 07 ngày	Renewal at no charge	Returns are not supported	Renewal at no charge
07 days onwards	No return/refund support under any conditions

Note: Returns are only applicable when the product meets the prescribed conditions.

2. In case of product return or exchange

BabyHub only applies returns in cases where the product is defective and does not arise from the customer, Specifically, these include the following cases:

• Defective product from the manufacturer, supplier.
• Product is damaged, pour, broken due to the shipping process by the delivery staff.
• The product has expired.
• The delivered product does not meet the customer's request because BabyHub delivered the wrong product or the wrong color tone, product type.

Note: The product when exchanged is intact as you originally purchased it, Full invoice, container, accompanying gifts (nếu có).

If the product encounters the above problems, BabyHub enforces the product return policy as follows:

• Change to new product 100%
• Hoàn tiền 100% If the returned product is out of stock.

3. In case of not applying for product return

BabyHub unfortunately does not accept product returns in the following cases:

• Gift products or products in special discounts;
• The product is past its return date (too 7 ngày);
• The product's label has been removed, seal (Nếu có);
• Products customers have tried or used from 1 times or more;
• Packaging, Product box is damaged, scratches due to customer error;
• Products are not purchased from BabyHub.

4. How to return products

• Check the conditions that determine the exchange, return product:
  • The product is not subject to return or exchange.
  • Not too much 07 days from the date you receive the goods.

• Please choose one of the following contact methods:
  • Contact Customer Care via hotline number: 1900055569.
  • Email BabyHub via address: [email protected].

Note:

• When sending return product information, Please attach relevant pictures/videos and reasons for returning the product. After receiving the request, BabyHub guides you on the appropriate way to return products.
• When packaging products, Please attach:
  • Your invoice and or images related to the product.
  • Value added invoice (nếu có).
  • Accessories that come with the product and accompanying promotional items (nếu có).

5. Phương thức hoàn tiền

Product appraisal process will be needed 02 – 03 working days from the date BabyHub receives the product back. After getting the appraisal results, BabyHub will contact you via email or phone:

• If the order is eligible for return and the order is paid by you in the form of COD, BabyHub will transfer money according to the bank account number you provide.
• If the order is not eligible for return, BabyHub will return your order to the delivery address provided.

Note: All paid orders use discount codes and vouchers, BabyHub does not support refunds for subsequent orders.